Remove the Dust of Custom

Higher ed is really good at doing things the way we’ve always done them, yet most can’t answer the question as to why that is. We fell that every college has room to dust off their customary processes and resources. The starting point is to focus on a different question: “How?” It takes some housekeeping, but the key to improve services and resources so that the purpose for which they were originally created is again clear or improved is to impose review with fresh eyes.

What Are You Paying For?

Shifts in budget management are especially challenging.  A new budget manager may not be familiar with all the expenses for which they’ve been asked to pay, and often reorganizations within the college structure can leave some expenses lost in transition, with budget managers unintentionally renewing software or services that might be obsolete or underused. So, what are you paying for?

Inform Decisions

Data must always be presented with a story in mind. Data without a story is nothing but a confusing bag of numbers. For example, if you were presented with a number, say, 25,338.84, would that figure have any meaning to you? Of course not, as it is without context. However, if one was to say that the figure represents the closing market value of the DOW Jones Industrial Average yesterday, then it's a number worth noting.

Interest Beyond the Interest

Institutions of Higher Education design web experiences to provide a service. In rare occasions, whenever dealing with new students or retention, schools attempt to gather intelligence about student intent. If institutions are able to understand intent, admissions staff can engage a potential student in a way that inspires them to achieve that which they want, generating a win-win relationship that will hopefully last a lifetime.

When Value Loses Interpretation

Value does not exist by itself; value exists in the connections made between things. As a growing software and services company, we believe value requires interpretation. Sometimes the value doesn't come in the form of a delivered solution, but rather later, when one creates a report or illustrates with data the impact that a solution has had on an operation (and perhaps on its bottom line).

A Call to Inspiration

Information Technology needs a call to inspiration. Many technologists we know in Higher Education have been confused by the messages purported by others, and over time, forgotten the real purpose of serving as technologists within an institution. We believe campuses are ripe for a revitalization, and the return of the creative, disciplined spirit that brought with it so many technological innovations over the past few decades.

The Magic of Prudence

When it comes to disaster recovery planning and the circulation of information, we believe it is best absorbed when presented consistently and repeatedly. So, once you have created the plan for restoring systems in the event of failure, remember to use a familiar format. Include a paragraph about the purpose of each system, and always re-distribute the same document with relevant updates highlighted.