Process

The Conventional Wisdom of Remaining the Same

I often read documents that preach how IT operations should push the business structure to minimize customizations. I understand their motivation and the conventional wisdom related to the reduction of cost. However, I do disagree wholeheartedly with the conclusion. There is a lot of talk about how IT has finally reached its position as a strategic partner with the business it serves because of a new focus on analytics. Analytics will allow businesses to make smart decisions, and it is very, very important. But so is the customization of software offerings.